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Policies
This policy explains how to cancel or reschedule a confirmed event booking with Shanmukha Caterers, and what applies to bulk product orders.
Event bookings must be cancelled at least 7 days before the scheduled event date. This gives us enough time to release the date, ingredients, and staff already reserved for you.
The advance payment made to confirm your booking is non-refundable in all cases, including cancellations made with the required 7 days notice. It secures your date and covers planning already underway.
Cancellations made less than 7 days before the event, in addition to the non-refundable advance, may also forfeit a portion of the balance already collected, reflecting ingredients purchased and staff already committed. See our Refund Policy for how any remaining eligible amount is handled.
If you need to move your event to a different date, let us know as early as possible. We will do our best to accommodate a new date subject to availability — your advance payment carries over to the new date and is not treated as a fresh cancellation.
Bulk/B2B product orders can be cancelled before they are confirmed and dispatched. Once an order has been confirmed and is in production or has shipped, cancellation is handled case-by-case with our team.
In rare cases where we are unable to fulfil a confirmed booking due to circumstances beyond our control, we will inform you as early as possible and work with you on a full refund or a rescheduled date.
Contact us with your event/order reference through our Contact Us page or WhatsApp as soon as you know your plans have changed.
Questions about cancelling or rescheduling? Reach out any time through our Contact Us page.
