Let Us Make Your
Special Moments
Delicious!
10,000+ Events Catered
45+ Years of Trusted Service
Policies
These terms apply whenever you book an event, place an order, or use our services. By confirming a booking with Shanmukha Caterers, you agree to the terms below.
A booking is confirmed only once we have received your advance payment and a signed or WhatsApp-confirmed order summary. Verbal or informal enquiries are not treated as confirmed bookings, and menu/date holds are not guaranteed until the advance is received.
All prices are quoted per plate/guest unless stated otherwise, and are subject to applicable taxes. The advance payment secures your date; the balance is due as agreed in your order confirmation, and in all cases before the event unless a separate written arrangement has been made.
Final guest count and menu selections must be confirmed at least 3 days before the event. We accommodate reasonable last-minute changes where possible, but cannot guarantee availability of specific items or quantities requested with less notice.
Cancellations and rescheduling requests are handled under our separate Cancellation Policy and Refund Policy — please refer to those pages for specific timelines and refund eligibility.
We arrive with sufficient time to set up before the scheduled service time. Venue access, water, and power arrangements are the customer's responsibility unless otherwise agreed in writing. Any additional requirements identified on-site (extra guests, extended service hours) will be billed separately.
All our food is prepared under strict hygiene standards. Please inform us of any allergies or dietary restrictions in advance — while we take reasonable precautions, we cannot guarantee a completely allergen-free environment given shared kitchen and serving equipment.
Our liability for any claim relating to our services is limited to the amount paid for that specific booking. We are not responsible for delays or service issues caused by circumstances outside our reasonable control, including venue access issues, weather, or third-party vendor failures.
We may update these terms from time to time to reflect changes in our services or applicable law. The version in effect at the time of your booking confirmation governs that booking.
Questions about these terms? Reach out any time through our Contact Us page — we're happy to clarify anything before you book.
